Your privacy matters to us. This policy explains what personal data fd99 collects, why we collect it, how it is stored and protected, and what rights you hold over your information as a player on fd99.vip.
The cards below summarise the six most important aspects of fd99's approach to data privacy. The full legal text follows further down this page.
fd99 collects registration details (name, date of birth, address), contact information (email, phone number), payment transaction records, device and browser data, and gameplay activity logs necessary to operate a secure and compliant platform.
Personal data is used for account management, identity verification (KYC), fraud prevention, responsible gaming compliance, customer support, payment processing, and — where you have opted in — promotional communications about fd99 offers.
fd99 does not sell your personal data. Data is shared only with trusted third-party processors — payment providers (bKash, Nagad, Rocket), game studios, and identity verification partners — strictly under data processing agreements and only to the extent necessary.
All data transmitted to and from fd99.vip is protected by industry-standard SSL/TLS encryption. Account access is secured with password hashing and optional two-factor authentication (2FA). Payment credentials are handled exclusively by the relevant payment provider and never stored on fd99 servers.
Account data is retained for the duration of your registration plus a minimum of five years following account closure, in line with financial record-keeping obligations. Marketing preference data is deleted promptly upon opt-out. Anonymised gameplay analytics may be retained indefinitely.
You have the right to access a copy of the personal data fd99 holds about you, to request corrections, to request deletion where legally permissible, and to object to certain processing activities. All such requests should be submitted in writing to [email protected].
Summary: This Privacy Policy describes how fd99.vip ("fd99", "we", "us", "our") collects, uses, stores, and protects personal information provided by users ("you", "the Player") who access or register on our platform. By creating an account or using any fd99 service, you acknowledge that you have read and understood this policy. Please read it carefully alongside our Terms & Conditions.
fd99 is committed to protecting the privacy and personal data of every player who uses fd99.vip. This Privacy Policy sets out the principles governing the collection, processing, storage, and deletion of personal information in connection with your use of the fd99 platform, including the website at fd99.vip, any associated mobile-optimised pages, and all services offered through those channels.
This policy applies to all registered players, prospective players who have commenced but not completed registration, and visitors who browse fd99.vip without registering. It does not apply to third-party websites or services that may be linked from the fd99 platform — those services operate under their own privacy policies, for which fd99 accepts no responsibility.
fd99 processes personal data in accordance with generally accepted data protection principles. Where the practices described in this policy are required to comply with applicable law or to give effect to fd99's obligations under its Terms & Conditions, processing is mandatory. In other cases — such as receiving marketing communications — you retain the ability to opt in or out at any time.
fd99 collects personal data through several channels: directly from you when you register or interact with the platform, automatically through your use of the website, and from third parties such as payment providers and identity verification services. The categories of personal data we collect include the following:
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, national ID or passport details | Provided by you at registration or during KYC verification |
| Contact Data | Email address, mobile phone number, residential address (city, district) | Provided by you at registration |
| Financial Data | Mobile wallet numbers (bKash, Nagad, Rocket, Upay), transaction amounts, deposit and withdrawal history | Provided by you; confirmed by payment providers |
| Technical Data | IP address, browser type and version, device type, operating system, screen resolution, session timestamps | Collected automatically via server logs and cookies |
| Usage Data | Pages visited, games played, bet amounts, session duration, click patterns | Collected automatically via platform analytics |
| Communications Data | Records of support chat messages, email correspondence, feedback submissions | Generated when you contact fd99 support |
| Marketing Preferences | Opt-in or opt-out status for promotional emails and SMS notifications | Set by you via account settings or at registration |
fd99 does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, health information, or biometric data. Where identity documents containing such information are submitted for KYC purposes, only the fields relevant to identity and age verification are reviewed and retained; irrelevant data fields are not recorded.
fd99 uses the personal data it collects for the following purposes:
fd99 processes personal data on one or more of the following legal bases, depending on the specific processing activity:
fd99 shares personal data with carefully selected third-party service providers who assist in operating the platform. These providers are contractually bound to process data only on fd99's instructions, to maintain appropriate security standards, and not to use your data for their own independent purposes. Categories of third-party processors include:
fd99 may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, by a court order, or where fd99 reasonably believes that disclosure is necessary to prevent imminent harm or to protect the legal rights of fd99 or third parties.
fd99 does not sell, rent, or otherwise transfer your personal data to unaffiliated third parties for their own commercial purposes. Data sharing is limited to the operational and legal purposes described in this policy.
Your payment credentials — such as your bKash wallet number or bank card details — are processed directly by the relevant payment provider. fd99 does not store full card numbers or mobile banking PINs on its servers.
fd99.vip uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. A cookie is a small text file placed on your device by a web server. The following categories of cookies are used on fd99.vip:
You may manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the fd99 platform. Clearing your browser cookies will also log you out of your fd99 session.
fd99 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
When personal data is no longer required and the applicable retention period has elapsed, fd99 securely deletes or anonymises it in accordance with its internal data disposal procedures.
fd99 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:
While fd99 takes data security seriously and employs robust protective measures, no online platform can guarantee absolute security against all possible threats. You are responsible for maintaining the confidentiality of your own account credentials and for notifying fd99 at [email protected] immediately if you believe your account has been compromised.
Security Reminder: fd99 will never ask you to share your password, PIN, or full payment credentials via email, SMS, or live chat. If you receive a message claiming to be from fd99 and requesting such information, do not respond — contact [email protected] to report it immediately.
Subject to applicable law and certain conditions, you have the following rights in relation to the personal data that fd99 holds about you:
To exercise any of the above rights, please submit a written request to [email protected]. fd99 will acknowledge your request within five working days and aim to respond fully within 30 calendar days. Where requests are complex or numerous, this period may be extended by a further 30 days, with notification to you of the extension and the reason for it.
The fd99 platform is strictly intended for adults aged 18 years and above. fd99 does not knowingly collect, store, or process personal data relating to individuals under the age of 18. If fd99 discovers or is notified that personal data has been collected from a person under 18, that data will be deleted promptly and the associated account will be closed in accordance with the fd99 Terms & Conditions.
If you are a parent or guardian and believe that a minor in your care has registered an account on fd99.vip, please contact us immediately at [email protected] so that we can take swift action. fd99 supports all reasonable efforts to prevent underage gambling and takes its obligations under responsible gaming guidelines seriously.
The fd99 platform may, from time to time, contain references or navigation to third-party websites or services — for example, links to responsible gaming resources or payment provider information pages. These external sites operate independently of fd99 and are not subject to this Privacy Policy. fd99 is not responsible for the privacy practices of any third-party website and encourages you to review the privacy policy of each site you visit. The inclusion of any link does not imply fd99's endorsement of the linked site.
fd99.vip is operated by a platform primarily serving players in Bangladesh. However, some of the third-party service providers used by fd99 — including cloud infrastructure, game studio partners, and KYC verification services — may process data in jurisdictions outside Bangladesh. Where personal data is transferred to a third country, fd99 takes steps to ensure that appropriate safeguards are in place to protect your data, including relying on standard contractual clauses or equivalent mechanisms with the receiving party.
By registering and using fd99.vip, you acknowledge that your data may be processed in countries outside your country of residence, and that the data protection laws in those countries may differ from those in Bangladesh.
fd99 may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or the services offered on the platform. When material changes are made, fd99 will publish the revised policy on fd99.vip and update the "Last Updated" date at the top of the document. Where changes significantly affect your rights or how your data is used, fd99 will endeavour to notify registered players by email.
Your continued use of the fd99 platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with any update, you should cease using the platform and may request account closure in accordance with Section 12.2 of the fd99 Terms & Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or to fd99's handling of your personal data, please contact our support team using the details below:
fd99 takes all privacy-related correspondence seriously. Upon receipt of a written request, our team will acknowledge your message within five working days and work towards a full resolution within the timeframes set out in Section 9 of this policy.
By using fd99.vip, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described herein. fd99 is committed to handling your data with care, transparency, and respect.
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