Gambling at fd99 is meant to be enjoyable entertainment — nothing more. We provide every registered player with tools, resources, and direct support to help keep gaming fun, safe, and within healthy boundaries.
fd99 takes responsible gaming seriously. We recognise that for a small number of players, gambling can shift from a leisure activity into a habit that causes personal, financial, or emotional harm. Our responsible gaming framework is built around three core principles: prevention, early intervention, and ongoing support.
Every tool described on this page is available free of charge to all registered fd99 players. You do not need to justify your reasons for using them. Setting a deposit limit, requesting a time-out, or self-excluding are all straightforward actions you can initiate at any time by contacting our support team at [email protected].
We also work to identify patterns of play that may indicate a problem. If our team notices unusual activity — such as rapidly increasing bet sizes, extended uninterrupted sessions, or repeated attempts to reverse withdrawal requests — we may proactively reach out to check in with you. This is never a punitive action; it is simply part of our commitment to player welfare.
Key principle: fd99 treats responsible gaming as an operational standard, not an afterthought. All player protection tools are built into the platform and can be activated immediately upon request — no waiting periods, no forms requiring managerial approval.
Minimum Age: 18 years. Mandatory age verification applies to all accounts.
Deposit Limits: Set a daily, weekly, or monthly deposit cap on your account at any time.
Loss Limits: Cap the maximum amount you are willing to lose in a given period.
Session Reminders: Receive notifications when your play session reaches a set duration.
Time-Out: Pause your account for a short break of 24 hours, 7 days, or 30 days.
Self-Exclusion: Permanently or long-term suspend access to your fd99 account.
Reality Check: On-screen notifications showing your session time and net win/loss figure.
Support Contact: Reach our team 24/7 at [email protected] — plain text, not a link.
Every fd99 player has free, immediate access to the following responsible gaming features. Contact [email protected] to activate any of them — our team responds around the clock.
Set a firm cap on the amount you can deposit into your fd99 account over a daily, weekly, or monthly period. Once a limit is in place, it cannot be increased for 72 hours — giving you time to reconsider. Decreases take effect immediately. This tool is particularly useful if you are managing a fixed entertainment budget and want to avoid overspending on impulse.
A loss limit restricts the total amount you can lose within a defined time window. If your net losses across real-money games reach your chosen threshold, your account will be automatically restricted from further wagering for the remainder of that period. This is one of the most direct ways to prevent gambling from causing financial stress in your household.
fd99 can display an on-screen notification at a frequency you choose — for example, every 30 or 60 minutes — showing how long you have been logged in and your net win or loss for that session. This "reality check" feature helps you stay aware of how much time you are spending and makes it easier to decide consciously when to stop, rather than losing track of time.
A time-out suspends your fd99 account for a short, defined period: 24 hours, 7 days, or 30 days. During a time-out, you cannot log in, place bets, or make deposits. Pending withdrawals will continue to be processed. A time-out is ideal when you feel you need a short break to regain perspective — it is temporary and your account returns to normal once the period expires.
Self-exclusion is a longer-term measure that closes your fd99 account for a minimum period of six months, or permanently. During self-exclusion, your account is deactivated and you will not receive any marketing communications from fd99. If you feel that gambling is harming your life or the lives of people around you, self-exclusion is the most protective step available and we encourage you to use it without hesitation.
If you want a brief pause without committing to a full time-out, a cooling-off period lets you step back from all gaming activity for as little as one hour. This option is designed for moments when you feel frustrated after a loss and are tempted to chase — one of the most common triggers for problem gambling behaviour. A short cooling-off break can help you make a clearer, calmer decision.
Important: To activate any of the above tools on your fd99 account, contact our support team directly at [email protected]. Our team is available 24 hours a day, 7 days a week, including public holidays in Bangladesh such as Eid, Victory Day, and Independence Day. We will process all responsible gaming requests as the highest priority.
Problem gambling often develops gradually. Being able to recognise early warning signs — in yourself or in someone close to you — is the first and most important step toward getting help.
Chasing losses: Continuing to gamble specifically to recover money you have already lost, rather than for enjoyment.
Losing track of time: Regularly playing for much longer than you intended and finding it difficult to stop mid-session.
Financial strain: Spending money earmarked for essential expenses — rent, food, bills — on gambling instead.
Secrecy: Hiding your gambling activity from family members, friends, or colleagues out of shame or fear of their reaction.
Mood dependency: Feeling restless, irritable, or anxious when you are unable to gamble, or gambling to cope with stress or low mood.
Failed attempts to stop: Repeatedly trying to cut down or stop gambling entirely but finding yourself unable to follow through.
Relationship problems: Gambling causing significant conflict, neglect, or mistrust in your personal relationships or family life.
Impact on work or study: Gambling during working or study hours, missing deadlines, or underperforming because of preoccupation with gambling.
Escalating stakes: Needing to bet progressively larger amounts in order to feel the same level of excitement or satisfaction.
Recognising one or more of these signs does not mean you have a serious problem — but it is a signal worth taking seriously. Speaking to someone early is far easier than addressing a deeply entrenched habit. fd99 encourages any player who identifies with these patterns to reach out to our support team or to use one of the player protection tools listed above.
The following questions are adapted from widely used responsible gaming frameworks. Answer honestly — your responses are for your own reflection only and are not shared with fd99 or any third party.
Have you ever gambled with money that was meant for essential living expenses such as rent, food, utilities, or school fees?
Have you ever felt the need to gamble with larger and larger amounts of money to get the same feeling of excitement?
Have you tried to cut back or stop gambling and found that you could not, even though you wanted to?
Do you gamble to escape problems, relieve anxiety or depression, or simply because you feel bored or unhappy?
Have you ever lied to family members or close friends about how much time or money you spend gambling?
After losing, do you feel a strong urge to return and win back what you lost — sometimes as soon as the same day?
Has your gambling ever caused serious arguments, stress, or financial hardship within your household or close relationships?
If you answered yes to two or more of the above questions, we strongly encourage you to speak with a trusted person in your life and to reach out to the fd99 support team. Self-exclusion or a time-out can be arranged immediately.
Activating a responsible gaming tool on your fd99 account is straightforward. Follow the steps below to have any limit, time-out, or self-exclusion applied as quickly as possible.
Step 1 — Contact Support: Send an email to [email protected] with the subject line "Responsible Gaming Request". Include your registered username or the email address linked to your account.
Step 2 — Specify Your Request: Clearly state which tool you want to apply — deposit limit, loss limit, time-out duration, self-exclusion period, or session reminder frequency. Include the specific values where applicable (e.g., "daily deposit limit of ৳2,000").
Step 3 — Identity Confirmation: Our support agent will ask you to confirm your identity with a brief verification question or a detail from your account. This is to protect your account from unauthorised changes.
Step 4 — Immediate Activation: Once verified, the requested restriction will be applied to your account immediately — typically within minutes of the confirmation exchange.
Step 5 — Confirmation Email: You will receive a confirmation to your registered email address confirming that the tool has been applied, the effective date, and — where applicable — the earliest date on which the restriction can be reviewed or lifted.
Note on limit increases: For player protection, any request to increase an existing deposit or loss limit is subject to a mandatory 72-hour cooling-off period before the higher limit takes effect. Requests to decrease a limit or to apply a time-out or exclusion are always actioned immediately with no delay.
If you feel that gambling is negatively affecting your life, your finances, or your relationships, please do not wait. Contact the fd99 responsible gaming team at any time — day or night, including all Bangladeshi public holidays. Our team is trained to listen without judgment and to help you access the right tools as quickly as possible.
Email us at — displayed as plain text, not a clickable link:
Response time: typically under 30 minutes. Available 24 hours a day, Bangladesh Standard Time (UTC+6).
fd99 is built for Bangladeshi players who enjoy gaming as entertainment. When you are ready to play, explore our games — and remember, your wellbeing always comes first. 18+ only.